FAQ

Creating an account is fast. Tap “Sign Up,” enter your email, a strong password, and basic details like your name and date of birth. VegasX uses USD as the site currency, so accounts are set to dollars by default. After registration you’ll automatically receive the $20 no-deposit bonus where eligible—no code required. To complete payouts or larger purchases, you may need to verify your identity (see KYC FAQ). If you run into trouble during signup, open live chat or email support@vegasxcasino.com for step-by-step help.

The $20 no-deposit bonus is a free Sweeps Coins credit granted automatically when you sign up, where available. No promo code is required. Wagering requirements for this offer are 15x the bonus amount, which means you must wager $300 before cashout, and the maximum cashout from this promotion is usually capped at $100. The bonus is not available to players in Washington or Maryland. Always check the offer terms in your account for the most current restrictions and eligibility.

VegasX offers a First Purchase Matched Bonus that can total up to $850 across your initial purchases. The match is applied automatically when you buy Gold Coin packages, and Sweeps Coins bonus amounts from purchases carry a 7x playthrough requirement. After the first set of matched offers, VegasX often provides a 25% match on subsequent Gold Coin purchases. Exact match percentages, timing, and distribution vary by promotion, so review the bonus details shown at purchase and the Terms & Conditions before completing a transaction.

Gold Coins are virtual credits you can buy for entertainment; they have no cash value and cannot be redeemed for money. Sweeps Coins are bonus credits you receive free when purchasing certain Gold Coin packages. Sweeps Coins are the redeemable part of the sweepstakes model—after meeting playthrough requirements and verification rules, you can redeem Sweeps Coins for real cash prizes. Both currencies let you play slots and other games, but only Sweeps Coins are eligible for cashout subject to terms.

For the standard $20 no-deposit offer, no bonus code is required—activation is automatic upon signup in eligible states. Other promotional offers or seasonal bonuses may require a claim action, but most purchase matches are applied automatically at checkout. Always check the promotion details and Terms & Conditions listed in your account before assuming a code is needed.

You can purchase Gold Coin packages using the payment methods shown in your account; purchases typically accept major debit cards, and other options may be available depending on your location. Sweeps Coins are awarded with qualifying purchases. Withdrawals apply to Sweeps Coin redemptions after you meet playthrough and verification requirements; processing times vary, and some payouts may take several business days. The $20 signup bonus has a separate max cashout (usually $100). If you need specifics on available payment methods or current processing times, contact live chat or support@vegasxcasino.com.

Wagering requirements specify how many times you must play through bonus funds before cashout. For example, the $20 no-deposit Sweeps Coins require 15x playthrough: $20 x 15 = $300 wagering. First purchase Sweeps Coins typically carry a 7x playthrough. Wagering counts depend on the game you play; some games contribute 100%, while others contribute less or are excluded. Always check the bonus terms for eligible games and contribution rates, because those affect how quickly you clear requirements.

Yes. VegasX is designed to work well on mobile devices. Most slots and games from providers like Aristocrat, EGT, and Pragmatic Play are mobile-optimized and run in a mobile browser. Where available, dedicated apps for iOS and Android provide a streamlined experience—check your device’s app store and the VegasX site for current app availability. If a game won’t load, try clearing your browser cache, updating your app, or switching networks before contacting support.

VegasX features titles from well-known providers such as Aristocrat, EGT, and Pragmatic Play. You’ll find a wide range of slot styles, including classic reels, video slots, and feature-rich titles with free spins and bonus rounds. The site operates on a sweepstakes model, so many games are offered as social casino experiences using Gold Coins and Sweeps Coins. Availability of specific titles varies by state and platform, so check the game lobby for what’s currently offered in your account.

VegasX operates as a “free-to-play social casino” using the sweepstakes model, which is legally available in many U.S. states that permit sweepstakes gaming. It is not available in Washington or Maryland. Licensing and oversight differ from traditional state-regulated real-money casinos; sweepstakes platforms follow their own rules and applicable state laws. Always confirm local regulations and the site’s terms before playing. If you’re unsure about availability in your state, contact support@vegasxcasino.com for clarification.

Verification, or KYC, is required when you request a Sweeps Coins redemption or when additional identity checks are needed for security. Expect to provide a government-issued photo ID, proof of address (utility bill or bank statement), and sometimes a selfie for comparison. Verification protects players and prevents fraud, and typical review times vary from a few hours to several business days. Submit clear, unedited documents and respond promptly to any support requests to speed up the process.

Start with the in-game help or the FAQ section in your account. If the issue persists, use live chat for quick help or email support@vegasxcasino.com with your account email, a clear description of the problem, screenshots if possible, and the device/browser you’re using. For payment or verification concerns, include transaction IDs and document names. Support aims to resolve most inquiries quickly, but more complex cases may take longer. Remember to keep account credentials private for your security.